Privacy Policy
Privacy Policy
At Handsworth Dental Clinic, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act.
1. Who We Are
Handsworth Dental Clinic
📍 119 Holyhead Rd, Birmingham B21 0HH, United Kingdom
📞 0121 515 4757
📧 admin@handsworthdentalcare.com
We are the data controller responsible for the personal data you provide to us.
2. What Information We Collect
We may collect and process the following data about you:
Contact details – name, phone number, email address, postal address
Medical and dental records – medical history, treatment notes, X-rays, prescriptions
Payment and billing information
Technical data – IP address, browser type, cookies, and site usage analytics
Marketing preferences
3. How We Use Your Data
We use your personal data to:
Provide dental treatment and care
Manage appointments and recalls
Communicate with you about your care
Handle billing and payment processing
Improve our services and website
Send updates and promotional material (only with your consent)
4. Lawful Basis for Processing
We only process your data where there is a lawful basis to do so, including:
Consent (for marketing communications)
Contract (to provide dental services)
Legal obligation (e.g., to comply with clinical regulations)
Vital interests (in emergencies)
Legitimate interest (to improve our services)
5. Sharing Your Information
We may share your data with:
NHS or other healthcare providers (if involved in your care)
Dental labs and specialists (if referred)
IT service providers (for secure data storage and website management)
Regulatory authorities (if legally required)
We never sell your personal data.
6. How We Protect Your Data
We implement technical and organisational measures to ensure your data is kept safe, including:
Encrypted systems
Password-protected files
Secure backups
Staff training in data protection
7. How Long We Keep Your Data
We retain dental and medical records for at least 11 years, or for children, until they are 25, whichever is longer — in line with GDC guidelines.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (in certain circumstances)
Object to processing
Request data portability
Withdraw consent at any time (where applicable)
To exercise your rights, please contact us at admin@handsworthdentalcare.com.
9. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
11. Contact & Complaints
If you have any questions or concerns about this policy, contact us at:
Practice Manager
📧 admin@handsworthdentalcare.com
📞 0121 515 4757
If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
